Delivery & Haul-Away

Update or change an existing order

Check Delivery Window

The night before your delivery, Sears will call you with a 2-hour delivery time window.

check now

Reschedule Delivery

If your delivery date no longer convenient, go to the Order Center in your profile to update.

reschedule now

Change Your Address

To update, head to the Order Center and make changes for an accurate delivery.

change now

How Delivery and Haul-Away Works

Sears Home Delivery

Home Delivery will be made on the date selected from the calendar at checkout. If you don't select a date at checkout, you will receive a call or email with the delivery date.

Your Delivery Window

On the evening before your delivery, Sears will email and call you at the primary phone listed on your delivery order to confirm a two hour delivery–time window. (Note: If the delivery time message is left on your voicemail, no confirmation is required.)

Things to Know:

For products purchased through Sears, only one delivery charge will be charged per trip regardless of the number of items (all items must be on the same order, and delivered to the same address on the same date)
Delivery does not include installation
Estimated delivery charge will display in your shopping cart
Delivery is available on most of these items: Refrigerators, Freezers, Washers, Dryers, Dishwashers, Stoves, Ovens, Cooking Ranges, Built-in-Microwaves, Projection TVs, Lawn & Garden Tractors, Tractor Accessories, Gas Grills, Patio Furniture Sets and Mattresses

Note: Certain products and/or brands may not qualify for Sears Home Delivery and instead may be delivered via Oversized Shipping.

Sears Haul-Away

Sears can haul away the items you're replacing for an additional charge of $15 per item. (Prices may vary in some markets.)

Things to Know:

Haul away is available on a one-for-one replacement basis only
Item requested for haul away limited to similar appliance type
Commercial grade appliances and installed appliances are not eligible
Item must be ready for pick up at the time of delivery

Preparing Your Home for Delivery

Here's what to expect from our delivery experts and how to get your home ready.

Customer Responsibilities...

A responsible adult, 18 years or older, must be present during delivery.
Confine all house pets to a separate area from the delivery path
If merchandise is to be left on the porch, in the garage, or outdoors, a responsible neighbor or representative must accompany the Sears team and sign for delivery.
In inclement weather, please provide a clear path –no ice, snow or debris– from the street to the appropriate entrance.

Delivery Team Responsibilities...

Our delivery team will...

Connect delivered appliances to existing home utilities per the "Product–Specific Guidelines" supplied by the manufacturer or by Sears.
Remove packing materials from the delivery premises.
If haul away service is purchased, the delivery team will remove and recycle your old appliance for each like item delivered, following strict EPA RAD (Responsible Appliance Disposal) and environmentally friendly guidelines.
If move old appliance service is purchased, the delivery team will relocate your old appliance for each like delivered to an accessible location on the delivery premises.
Install an anti-tip device for free standing and slide-in ranges deliveries with hookup.
Determine and offer for sale any needed parts/accessories or installation services – not included in the appliance purchase – to safely connect appliances to home utilities.
Use your new, supplied parts or accessories that meet manufacturer requirements and "Product–Specific Delivery Guidelines."

For safety reasons our delivery team cannot...

Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
Lift/hoist merchandise over banisters, or other obstructions, or through windows to complete deliver merchandise.
Use customer–supplied or used connectors.
Reconnect relocated appliances to home utilities.
Relocate used appliances to a different address.
Perform carpentry, electrical or plumbing work.
Deliver and hook-up a free standing or slide-in range without installing a range anti-tip device
Install appliance trim kits.

Home Delivery Product Specific Information

Certain products and/or brands require special handling, are oversized or weigh more than 150 pounds are sent by Oversized Shipping.

Appliances	Tools, Fitness, Spa
Get the specifics for home delivery of Appliances.	Read up on what you need to know about home delivery for Tools, Fitness, and Spa.
Lawn & Garden	Furniture
Find delivery information about all things Lawn & Garden.	Understand home delivery options for your Furniture purchase.
Home Electronics
See information about home delivery for Home Electronics.

Appliances

The following delivery information and services apply to Sears Home Delivered items only. Look for the "Delivery" option when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to items arriving via Oversized Shipping.

All-in-One Laundry Appliances
Cooking Ranges (Electric)
Cooking Ranges (Gas)
Dishwashers - Portable & Built-In
Ovens and Trash Compactors
Refrigerators and Freezers
Laundry Dryers (Gas)
Laundry Dryers (Electric)
Laundry Washing Machines

All-in-One Laundry Appliances

What to do before delivery:

Verify need utilities
Get a 3-prong grounded electrical outlet
Hot & Cold water supply with accessible shut-off is in close proximity to washer location
240 V grounded 30 AMP electrical service / outlet OR Gas supply line with above floor shut-off valve in close proximity to the laundry unit's location
Determine and prepare an accessible location
Verify the dryer venting within the home is clean and clear and vents outside to allow proper operation of the new dryer
For convenience & safety, purchase a dryer connection kit which includes a flexible metal vent tube, metal elbow and 240V electrical cord (A new 240V electrical cord is required by the manufacturer)

Delivery Team will:

Remove unit from carton and place laundry unit in location
Remove tape, packing material and shipping restraints
Attach venting using new component or existing rigid or flexible metal venting that is clean and not visibly damaged
Connect the appliance following local code and using a new electrical cord or new gas connector which is in the original packaging and not visibly damaged
Provide you with any unused venting kit parts from the connection kit. (Unused venting parts can't be refunded or re-sold)
Connect water, gas and electrical
Level the unit
Short cycle test the unit.
Check for gas / water leaks
Provide Customer literature
Remove packaging from the premises

Delivery Team will not:

Use plastic venting, foil vent tubes or existing electrical cord or existing gas connector

IMPORTANT: Gas hook up may be an additional charge in some areas where codes/ordinances require licensed professional installation. Our delivery crew will not be able to hook up your appliance if you live in these locations. See a list of locations. You can arrange for a Sears licensed installer to do this work by selecting the Installation option during checkout.

Cooking Ranges (Electric)

What to do before delivery:

Determine and prepare an accessible location
Verify needed utilities
240 V grounded 50 AMP electrical service / outlet within 3 ft. of range location
Purchase a new 240 V electric cord
Delivery Team will connect to either type of electrical outlet pictured below

Delivery Team will:

Remove item from carton.
Provide literature
Remove tape and packing material
Place range in location
Check 240 V. electrical outlet. Connect the dryer to the confirming electrical service following local code using a new 240 V. electrical cord in the original packaging and not visibly damaged
Level the range. Set grates & burners in place
Install a range anti-tip device furnished with the range according to the manufacturer specifications by drilling into your floor or wall for all free-standing or slide-in ranges delivered and hooked-up by the Delivery Team
Test the range - burners and oven
Remove packaging from the premises
If your current range is wired directly into a wall (meaning there is no plug to disconnect), the range must be disconnected prior to delivery of your new range. Should you need assistance in either disconnecting your old range or connecting your new range, Sears Online always recommends that you contact a local certified technician to do the work prior to delivery.

Determine and prepare an accessible location
Verify needed utilities
3 prong grounded electrical outlet
Gas supply line with above floor shut-off valve in close proximity of the range location
Purchase a new stainless steel gas connector

Local code may require that a plumber or gas technician connect the gas range. Your Delivery Team will connect to natural gas only - no LP connections.

Delivery Team will:

Remove range from carton
Provide literature
Remove tape and packing material
Place range in location
Connect the range to the conforming natural gas supply following local code using a new stainless steel flexible gas connector in the original packaging and not visibly damaged
Install a range anti-tip device furnished with the range according to the manufacturer specifications by drilling into the floor or wall for all free-standing or slide-in ranges delivered and hooked-up by the Delivery Team
Level the range. Set grates & burners in place
Test the range; burners and oven
Check for gas leaks at the range connection
Remove packaging from the premises

IMPORTANT: Certain manufacturers require the installation of an anti-tip device to ensure product stability. If the manufacturer indicates the product being delivered requires an anti-tip device and you approve the installation, then the Delivery Team will follow the manufacturer's instructions and install the anti-tip device furnished by the manufacturer. This service will be performed on products removed from the manufacturer's packaging and placed at their final location. Secure installation of an anti-tip device requires drilling into the floor or wall of the delivery location.

IMPORTANT: Gas hook up may be an additional charge in some areas where codes/ordinances require licensed professional installation. Your Delivery Team won't be able to hook up your appliance if you live in these locations. See a list of locations. You can arrange for a Sears licensed installer to do this work by selecting the Installation option during checkout.

Dishwashers - Portable & Built-In

What to do before delivery:

Verify needed utilities are ready
Electrical service
Water supply with accessible shut-off in close proximity to dish washer location

Delivery Team will:

Remove product from carton or leave in carton per your request
Place product in location
Attach casters - If product is removed from the carton and comes with manufacturer supplied casters
Remove packaging from the premises

Delivery Team will not:

Connect dishwashers, built-in ovens or compactors

Ovens and Trash Compactors

What to do before delivery:

Verify needed utilities are ready
Electrical service
Water supply with accessible shut-off in close proximity to dish washer location

Delivery Team will:

Remove product from carton or leave in carton per your request
Place product in location
Attach casters - If product is removed from the carton and comes with manufacturer supplied casters
Remove packaging from the premises

Delivery Team will not:

Connect dishwashers, built-in ovens or compactors

Refrigerators and Freezers

What to do before delivery:

Determine and prepare an accessible location
Verify needed utilities
3-prong grounded electrical outlet
Ice-maker/water dispenser models require a water supply line and water shut-off on the same floor level in close proximity
Purchase a 5-foot water connector line if needed
Recommended; purchase a 5-foot water line to connect the home water supply to the refrigerator. The 5-foot connector line allows movement of the refrigerator from the wall and reduces the risk of deterioration in existing lines.
If you currently own a built-in refrigerator, it needs to be uninstalled prior to delivery of the new refrigerator/freezer
Location is clear, cleaned if needed and has adequate space
Empty the refrigerator/freezer that will be removed

Delivery Team will:

Remove item from carton
Remove and re-attach handles and doors to complete delivery, if needed
Place product in location
Provide literature
Reverse merchandise doors, if requested
Check water flow. Reconnect to existing water line, provided that water line meets manufacturer and local building requirements and check for leaks. Note: Icemaker and water dispenser connections may require connectors and additional tubing
Remove tape and packing material
Place racks, crispers, ice trays, and door handles in factory recommended positions
Plug unit in and set to a mid-range cold setting
Level the refrigerator or freezer
Remove packaging from the premises

What to do before delivery:

Determine and prepare an accessible location
Verify needed utilities: 3 prong grounded electrical outlet for gas dryers - Gas supply line with above floor shut-off valve in close proximity to dryer location
Local code may require a plumber or gas technician connect the gas dryer
Delivery Team will connect to natural gas only - no LP connections
Verify the dryer venting within the home is clean, clear and vents outside to allow proper operation of the new dryer
For convenience & safety, purchase a dryer connection kit which includes a flexible metal vent tube, metal elbow and stainless steel flexible gas connector (A new gas connector is required by the manufacturer)
Laundry pedestals previously owned can be attached to a new washer /dryer only if the pedestal is listed for use with the new item by the Manufacturer
Buy manufacturer's stack kit if stacking the dryer on washer

Delivery Team will:

Remove dryer from carton
Attach dryer legs
Provide literature
Place dryer in location and reverse dryer door, if requested
Connect dryer to the conforming natural gas supply following local code using a new stainless steel flexible gas connector in the original packaging and not visibly damaged
Attach venting using new components or existing rigid or flexible metal venting that is clean and not visibly damaged
Stack laundry when requested using the manufacturer's kit
Remove tape, protective film covering and packing material
Level the dryer (If coin operated, set coin denominations, chute, CAM & money box)
Short cycle test the dryer
Check for gas leaks at the dryer connection
Remove packaging from the premises

Delivery Team will not:

Use or connect to plastic venting, foil vent tubes or existing gas connector

IMPORTANT: Gas hook up may be an additional charge in some areas where codes/ordinances require licensed professional installation. Our delivery crew will not be able to hook up your appliance if you live in these locations. See a list of locations. You can arrange for a Sears licensed installer to do this work by selecting the Installation option during checkout.

Laundry Dryers (Electric)

What to do before delivery:

Determine and prepare an accessible location
Verify needed utilities
240 V grounded 30 AMP electrical service /outlet within 3 ft. of dryer location
Verify the dryer venting within the home is clean, clear and vents outside to allow proper operation of the new dryer
For convenience & safety, purchase a dryer connection kit which includes a flexible metal vent tube, metal elbow and 240V electrical cord (A new 240V electrical cord is required by the manufacturer)
Laundry pedestals previously owned can be attached to a new washer / dryer only if the pedestal is listed for use with the new item by the Manufacturer
Buy manufacturer's stack kit if stacking the dryer on washer

Delivery Team will:

Remove dryer from carton
Attach dryer legs
Provide literature
Place dryer in location and reverse dryer door, if requested
Check 240 V. electrical outlet
Connect the dryer to the conforming electrical service following local code using a new 240 V. from the original packaging
Attach venting using new component or existing rigid or flexible metal venting that is clean and not visibly damaged
Provide you with any unused venting kit parts from the connection kit (Unused venting parts can't be refunded or resold.)
Stack laundry when requested using the manufacturer's kit
Remove tape, protective film covering and packing material
Level the dryer (If coin operated, set coin denominations, chute, CAM & money box)
Short cycle test the electric dryer
Remove packaging from the premises

Laundry Washing Machines

What to do before delivery:

Determine and prepare an accessible location
Verify needed utilities
3-prong grounded electrical outlet
Hot & Cold water supply with accessible shut-off in close proximity to washer location
Water valves need to be corrosion-free. Used hoses can't be reused due to leak risk
Drain the washer water prior to delivery
Standpipes must be at least 34 inches tall
Laundry pedestals previously owned can be attached to a new washer / dryer only if the pedestal is listed for use with the new item by the Manufacturer
Buy manufacturer's stack kit if stacking the dryer on washer

Delivery Team will:

Remove washer from carton
Attach washer legs
Remove tape, packing material and shipping restraints
Provide literature
Place washer in location
Connect washer to the conforming hot & cold water supply using only the manufacturer or Sears Delivery supplied water lines
Stack laundry when requested using the manufacturer's kit
Level the washer (If coin operated, set coin denominations, chute, CAM & money box)
Ground washer to a metal pipe or grounded receptacle
Connect drain hose
Short cycle test the washer
Check for water leaks at the washer connections
Remove packaging from the premises

Tools, Fitness Spa

Tool Chests / Power Tool Tables, Exercise Equiptment / Spas / Pool Tables, Ping-Pong Tables and other Game Tables

The following delivery information and services apply to Sears Home Delivered items only. These services do not apply to items arriving via Oversized Shipping.

Customer preparation prior to delivery...

Determine and prepare an accessible location

Delivery Personnel will...
Un-carton and remove packing materials if requested by Customer
Place item in an accessible location
Assemble treadmills, elliptical and exercise cycles

Delivery Personnel will not...
Assemble tool chests, tables and exercise equipment not listed above
Install plumbing material
Assemble sheds, lawn buildings or gym sets

Lawn & Garden

Lawn Tractors / Riding Mowers / Snow Throwers / Gas Grills / Sheds - Lawn Buildings / Gym Sets

Determine and prepare an accessible location

Delivery Personnel will...

Open and remove packing materials at your request
Place item in an accessible location
Assemble Kenmore Elite Stainless Steel gas grill - attach side handles, shelves and insert burners
Attach grill -Island- in place of side handles / shelves when Island is delivered with grill
Remove packaging from the premises

Delivery Personnel will not...

Assemble gas grills other than Kenmore Elite Stainless Steel grills
Assemble lawn tractors and riding mowers on the delivery premises.
Requested assembly will be performed prior to delivery
Assemble sheds, lawn buildings or gym sets

Furniture

Determine and prepare an accessible location

Delivery Team will:

Open and remove all packing materials
Place item in an accessible location
Remove hang tags and provide tags to Customer
Attach table legs / table leaves
Attach base and decks using the manufacturer provided brackets or mending plate
Set all shelves, doors and glass inserts in place
Level tables and cabinets
Insert light bulbs, plug in and test lighting features
Wipe furniture clean of dust - clean all glass delivered with the furniture item
Remove packaging from the premises

Delivery Personnel will not...

Assemble -ready-to-assemble-furniture

Electronics

Home Electronics

The following delivery information and services apply to Sears Home Delivered items only. Look for the "Delivery" option when adding your product to the Shopping Cart or when reviewing your product in the Shopping Cart to determine whether this applies to the product you are purchasing. These services do not apply to items arriving via Oversized Shipping. All Sears Home Delivery eligible products will be delivered in carton. The delivery team will not open boxes or initiate set up.
Televisions (LCDs, Plasma, DLP, etc.)

What to do before delivery:

Determine and prepare an accessible location
Check that location is clear, cleaned if needed and has adequate space

Delivery Team will:

Place the packaged TV in the desired location within the delivery premises.

Delivery Team will not

Open TVs
Connect TVs to the power source or signal source
Connect DVDs, VCRs, Game and Sound Systems
Assemble TV stands
Wall or ceiling mount TVs
Program Digital TVs / remote controls

Local Delivery

When you need it right away, Sears has these special delivery services to make your life easier. With Local Delivery, we pick up purchases from multiple merchants and bring them all to your doorstep. Local Delivery is currently only available in parts of Boston, Chicago, New York City and Washington D.C.

GO Delivery

We'll email you when your order has left for delivery
You must be present to receive Delivery
Does not include installation, setup or haul away

How it works:

Local Delivery items are indicated with a symbol
A small fee may apply
You must be present to receive Delivery
Does not include installation, setup or haul away